Returns Policy

We try to keep our customers satisfied as best we can. If, however, a customer wishes to receive a refund for offered services, they may do so pending the following policies are upheld and valid.

General Understanding

A refund is possible if a general understanding has been reached between you, the customer, and New Era. If you are not completely satisfied with our services and you notify New Era in writing (either via e-mail message or fax transmission) within the first 24 hours of your purchase that you wish to cancel, you will be given a refund of the paid amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your membership to receive your refund. If you have not received your refund after 30 days, please send an email to it@nepc.com.na or webmaster@nepc.com.na.

Refund Policy for Renewals

Charges for the renewal of membership will be refunded if written notification (either via e-mail message or fax transmission) is received no later than the 24 hours following the renewal date. This 24-hour grace period applies to all members. Note that refunds will not be granted if your notification is received after the grace period.

Requests to Cancel After Renewal Date

You must notify our web team before or within 24 hours of the Renewal Date on your membership if you wish to cancel. New Era does not offer prorated refunds for cancellation requests submitted after 24 hours of the renewal date.